Question 1

Cancellation Policy

Accepted Answer

Appointments canceled within 24 hours or missed without notice will be charged the full session amount.

Question 2

Late Arrival

Accepted Answer

If you arrive late, your session will still end at the scheduled time to respect the next client. The full session fee will still apply.

Question 3

Rescheduling

Accepted Answer

Appointments can be rescheduled with at least 24 hours’ notice.

Question 4

Payment

Accepted Answer

A card is required to book. Payment is due at the end of your session unless otherwise noted.

Question 5

Health & Wellness

Accepted Answer

If you’re feeling sick or experiencing symptoms, please reschedule your appointment to protect yourself and others.

Question 6

Guests & Environment

Accepted Answer

To maintain a calm and relaxing space, only clients receiving services are allowed in the treatment room unless otherwise discussed.

Question 7

Scope of Practice

Accepted Answer

Massage therapy is for relaxation and therapeutic purposes and is not a substitute for medical care or treatment.

Policies & Membership FAQs

Frequently asked questions